Black Capital Technology was hired to design and build a new service management platform for Clobotics.

The goal was to:

• Reduce time spent on documentation and administration
• Increase the pace of repairs
• Improve report quality and data availability
• Enable a data-driven approach to stakeholder insights

The scope included:

• Design and development of a digital service management platform
• Integration between field equipment and cloud systems
• Automation of documentation and reporting workflows
• Data foundation for analytics and stakeholder reporting

Clobotics operates in a highly regulated environment where documentation requirements were increasingly slowing down repair operations.

The core concept was to remove as much documentation work from technicians as possible, without losing data quality or compliance.

The solution consisted of:

• A digital web platform integrated with service operator equipment
• Helmet-mounted cameras capturing images automatically during repairs
• AI-powered analysis generating report drafts in a fixed format
• Minimal manual edits by technicians before approval
• Cloud-based access for customers to view reports and campaign insights

This approach significantly improved both operational speed and report quality.

It was crucial to understand the challenge from both perspectives at the same time:

• The technicians performing the repairs
• The stakeholders requiring documentation and insight

By aligning these needs early, BCT ensured the solution addressed the root problem — not just shifted administrative work elsewhere.

The process focused on:

• Observing real-world repair and documentation workflows
• Identifying friction points for both field operators and management
• Designing a system that increased speed without compromising compliance
• Ensuring data captured in the field could be reused across reporting and analytics

By streamlining workflows and digitally enabling technicians, the new platform delivered clear, measurable impact.

Key outcomes:

The result is a more efficient, data-driven service operation - without increasing the burden on technicians.