BCT was chosen to design and build a new service platform for Clobotics.

The goal was to:

• reduce the time spent on documentation and administration
• increase the pace of repairs
• improve the quality of reports and the availability of data
• create a better data foundation for reporting and insight

The project included:

• design and development of a digital service platform
• integration between field equipment and cloud systems
• automation of documentation and reporting
• a data foundation for analysis and reporting

Clobotics works in an industry with high documentation requirements. The challenge was that documentation increasingly took time away from the repair work itself.

So the goal was simple: Technicians should spend as little time as possible on documentation, without compromising on quality or compliance.

The solution included, among other things:

• a digital platform connected to the equipment in the field
• cameras mounted on the technicians' helmets that automatically document the work
• AI that analyzes the material and generates draft reports in a fixed format
• only a few manual corrections from the technician before approval
• cloud access, so clients can see reports and get an overview of entire service campaigns

This delivered both faster workflows and better documentation.

It was important to understand the problem from two sides at once:

• the technicians who carry out the repairs
• the stakeholders who need documentation and insight

By including both needs from the start, we could solve the real problem instead of just moving the administrative work somewhere else.

The work focused on:

• understanding the actual workflows around repair and documentation
• finding the places where both technicians and management experienced friction
• designing a solution that increased the pace without compromising on compliance
• ensuring that data collected in the field could be reused for both reporting and analysis

By making workflows simpler and giving technicians better digital tools, the platform created a clear and measurable impact.

The result is a more efficient and data-driven service business – without putting more administrative work on the technicians.