
Time rarely disappears in the casework itself. It disappears when information has to be found, keyed in several places and documented afterwards. These are the six steps we typically look at.
Where the time goes: Questions arrive by email, phone and systems and are sorted by hand.
What we can do: Enquiries are sorted and routed to the right person straight away.
Where the time goes: The answer is somewhere in large volumes of documents and data.
What we can do: Secure AI search that finds the answer in seconds.
Where the time goes: Information is keyed in several times in different systems.
What we can do: Data flows between systems, so it is only entered once.
Where the time goes: It's hard to ensure similar cases are handled the same way.
What we can do: Fixed templates and checks that help employees.
Where the time goes: Everything must be explainable to auditors, management and citizens.
What we can do: Traceability and documentation are built in from the start.
Where the time goes: Other authorities and systems need access without compromising security.
What we can do: Controlled access, where raw data stays on your own systems.
We don't start by building. We start by finding out where employees spend the most time searching, typing and documenting today.
A practical guide for leaders: the six steps, signs that time is disappearing, what you can do yourselves, a checklist and a worksheet, so you can put a number on your time drains.
Fill in the fields and you'll get the guide straight away. We only use your details to follow up on the guide.
We listen to where it hurts, for example time spent finding information or keying it in several places, and agree where to look.
We follow the work at your organisation, the way it actually happens.
You receive a report of typically 50–75 pages. It shows where employees' time disappears, what can be gained, and how the solution stands up to audit.
We build the step that delivers the most, for example secure AI search on your own data. Price and plan are agreed up front, and you own the code.
A dedicated customer success manager follows the solution, and we take the next step once the first one works.
It depends on the size. Many tasks can be solved below the procurement threshold, and a Shadow Walk is a good place to start.
Yes. We can build solutions where raw data never leaves your systems.
No. You own the code, and we train your employees.
The Shadow Walk has a fixed price, and the first solution is also delivered at a fixed price. That makes it easy to budget and to keep the task below the procurement threshold, if that's the goal.
Security and documentation are built in from the start, so the solution can be explained to auditors.
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