Most manufacturers have production itself under control. Time disappears in the handovers between steps, where information has to move from one person or system to the next. These are the six steps we typically look at.
Where the time goes: Drawings and emails have to be read, costed and answered. The answer often comes too late.
What we can do: Relay prepares the quote for approval with your own prices and data from your ERP.
Where the time goes: The order is keyed into the ERP, often several times and in several systems.
What we can do: The order is created automatically from the quote and the customer's confirmation.
Where the time goes: Capacity, machines and materials have to fit together, often in spreadsheets and on a whiteboard.
What we can do: One shared overview of orders, capacity and materials.
Where the time goes: Paper job sheets, time registration and searching for drawings.
What we can do: Digital job sheets and registration that take seconds.
Where the time goes: Inspections, traceability and CO2 figures for customers are gathered by hand.
What we can do: Documentation is collected automatically along the way.
Where the time goes: The invoice waits for paperwork and timesheets.
What we can do: The invoice is ready when the order is finished.
We don't start by building. We start by finding out which of the six steps costs you the most hours and orders today.
A practical guide for leaders: the six steps, signs that time is disappearing, what you can do yourselves, a checklist and a worksheet, so you can put a number on your time drains.
Fill in the fields and you'll get the guide straight away. We only use your details to follow up on the guide.
We listen to where it hurts, for example quotes that take too long or orders keyed in several times, and agree where to look.
We follow the work from enquiry to invoice, the way it actually happens.
You receive a report of typically 50–75 pages. It shows where time and money disappear between quote, production and invoice, what can be gained, and in which order.
We build the step that delivers the most, for example quotes with Relay or digital job sheets. Price and plan are agreed up front, and you own the code.
A dedicated customer success manager follows the solution, and we take the next step once the first one works.
No. We build on the systems you have and connect them.
Very little. We follow people while they work instead of pulling them into meetings.
The Shadow Walk has a fixed price. Afterwards you get a fixed price for the first solution, typically the step from enquiry to invoice that costs you the most. So you know the price before you decide.
Yes. We design solutions for a busy day on the shop floor, so they are easy to use from day one.
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